Available for New Projects

Generative AI Developer.
RAG Systems & AI Agents
That Actually Ship.

Bilal Malik

Most AI projects die in the same spot: they work in a notebook and fail in real use. I fix that part. I build RAG systems, AI agents, and custom GPT integrations that go live in your real workflow, not stuck in a demo. 9 years in software, the last stretch spent only on Generative AI apps that ship. Milestone billing. Full code ownership.

9Years In Software
40+Systems Shipped To Production
100%Source Code Ownership
About

Generative AI Developer.
9 Years Making AI Work In Production.

I am a Generative AI developer with 9 years in software. The last stretch has been spent almost entirely on Generative AI applications that ship: RAG systems, AI agents, custom GPTs, and OpenAI and Claude integrations built for businesses across the US, UK, Europe, and Australia.

Most AI projects die in the same spot: they work in a notebook and then fall apart in real use. The difference here is the 9 years of engineering behind the AI work. I do not stop at a clever prompt or a demo; I build retrieval pipelines, agent logic, and integrations that go live in your real workflow, return the same answer twice instead of random output, and keep working once real users and real data hit them.

Every engagement runs on fixed-price milestone billing and full source-code ownership. You know exactly what you are getting, what it costs, and when it ships.

RAG System Development AI Agents & Agentic Workflows Custom GPT Development OpenAI & Claude Integration Prompt Engineering Vector Databases LLM App Backends Workflow Automation 100% Code Ownership Fixed-Price Milestone Billing
What I Build

Generative AI, End To End.
From Prototype To Production.

I build the Generative AI systems businesses actually need in production: RAG over your own data, agents that complete real tasks, custom GPTs, and the engineering that keeps them reliable once live users hit them.

RAG System Development

Retrieval-augmented generation over your own documents, knowledge base, and data. The model answers from your sources with citations, not hallucinations. Chunking, embeddings, vector search, and reranking tuned for accurate, grounded responses.

Vector Databases Embeddings Pinecone / pgvector LangChain

AI Agents & Agentic Workflows

Agents that complete real multi-step tasks instead of just chatting: calling tools and APIs, querying databases, making decisions, and handing off cleanly. Built with guardrails and fallbacks so they finish the job without going off the rails.

Tool / Function Calling Multi-step Agents n8n API Orchestration

Custom GPT & LLM Integration

Custom GPTs and OpenAI / Claude integrations wired into your real workflow, your CRM, your docs, your support inbox, your app. Not a standalone toy, but an assistant connected to the tools your team already uses every day.

OpenAI API Claude AI Custom GPTs Assistants API

Prompt Engineering & Production Backend

The part that makes AI ship: prompt workflows that give the same answer twice, not random output, plus the backend, deployment, monitoring, and error handling that keep an AI feature alive under real traffic. 9 years of software engineering behind every build.

Prompt Engineering Evals & Reliability Python / Laravel Docker / Cloud
View All Services
Services

Generative AI Services That Make It To Production

RAG systems, AI agents, custom GPTs, and the engineering that keeps them reliable. Every engagement is fixed-price, milestone-billed, and scoped in writing before work begins.

Custom GPT Development

Custom GPTs and assistants wired into your real workflow: your docs, CRM, support inbox, or app. Trained on your knowledge and connected to the tools your team already uses, not a standalone toy.

OpenAI & LLM API Integration

OpenAI, Claude, and other LLM providers integrated cleanly into your existing stack, chatbots, document processing, data extraction, and AI features built for a measurable outcome rather than a proof of concept.

Prompt Engineering & AI Reliability

Prompt workflows that give the same answer twice, not random output. Structured outputs, evals, guardrails, and testing so your AI behaves predictably under real users and real data.

AI App Backend & Deployment

The engineering that makes AI ship: backend, APIs, databases, deployment, monitoring, and error handling around your AI feature. 9 years of software experience so it survives contact with production.

Built to stay live, not just to demo
Selected Work

Live Projects. Real Results.

Production systems shipped end to end across SaaS, eCommerce, fundraising, and fleet management. This is the engineering track record behind the AI work, the reason RAG systems, agents, and GPT builds I deliver actually survive real users and real data. Each delivered on scope with full documentation and code ownership.

FundraisingPHPCampaigns

100K Gorals

Donors buy raffle entries ($18–$100) for the Chofetz Chaim Heritage Foundation. Winner takes half the prize pool.

How it works
  • Select a tier, pay securely, get instant confirmation
  • Teams compete on a live leaderboard; backend tracks every entry in real time
  • Draw closes, payouts process automatically with zero manual steps

Thousands of entries processed, live community

eCommerceLaravelB2B

Decorative Stone Solutions

B2B platform for a quarry-direct stone supplier. Contractors get materials shipped from quarry to job site with no retail middlemen and lower cost.

How it works
  • Browse the catalog: boulders, granite, cobbles, gravel
  • Built-in calculator estimates quantities; request samples or submit a custom quote
  • Order ships direct from quarry to site in one step at the lowest price

Serving contractors across the Western US

NonprofitPHPDonations

Masbia Soup Kitchen Network

Donation and ops platform for Masbia: 300+ free hot dinners nightly and 1,000+ grocery packages daily across three NYC locations.

How it works
  • Donors give via secure campaigns; 100% goes to food service
  • Staff log meal counts and manage food inventory through the ops dashboard
  • Families who cannot visit order home delivery via DoorDash integration

Thousands of New York families fed every night

SaaSGPSFleet

JobBox Transport Management

Fleet SaaS for 1,000+ transport companies. One dashboard replaces GPS trackers, paper logbooks, compliance forms, and payroll spreadsheets.

How it works
  • GPS hardware streams live vehicle location to the platform
  • Drivers log trips digitally; mileage captured automatically, no manual input
  • Month-end payroll calculates from trip data, cutting hours of admin work down to minutes

1,000+ transport companies on this platform

MembershipSaaSUK

ToolMule Trade Membership Platform

UK membership platform for tradespeople: tax advice, legal contracts, insurance discounts, and marketing tools under one subscription.

How it works
  • Sign up and pick a tier: solo tradesperson or small business owner
  • Dashboard unlocks tax advice, contract templates, and compliance checklists
  • Backend handles billing and enforces access by membership level automatically

UK tradespeople running leaner, more profitable businesses

Case Study

Broken Payments. Missing Developer.
Back Online in 3 Weeks.

Project Rescue Laravel Payment Gateway Stripe Webhooks Security Hardening

Client: Randy J. Verified Upwork Client  

The Situation

Previous developer vanished with 60% of the build done. Checkout was broken, payments were failing silently, Stripe webhooks were misconfigured, and there was zero documentation. Real orders were being lost every day the store stayed down.

My Approach

Written code audit first, no code touched. I identified the Stripe webhook misconfiguration, the SQL injection vulnerabilities, and the broken order management panel within 48 hours. A fixed-price milestone plan was delivered before a single change was made. Randy had full staging access at every step.

What Was Fixed
  • Stripe webhook endpoints rebuilt and verified, silent payment failures eliminated completely
  • Payment flow tested end-to-end across all checkout paths before going live
  • SQL injection and CSRF vulnerabilities patched across the entire codebase
  • Admin reporting panel rebuilt with real-time order tracking and payment status
  • Full codebase documented so Randy's team could maintain it independently

"Bilal was easy to work with and did a great job. Easy to communicate with and make adjustments to the project throughout in order to successfully complete the project for us."

Randy J., Upwork Client, 5-Star Review
3 wks
Broken to fully live
100%
Payments restored
0
Data or orders lost
5
Upwork Rating
Client Reviews

Trusted by Businesses Across 4 Continents

Verified client reviews from Upwork engagements spanning AI integration, automation, backend, and full-system delivery. Results, not promises.

I had a super tight timeline and Bilal was able to complete this is an extremely timely manner. Did a wonderful job.

JC

Jack C

Bilal went above and beyond the original project scope, a literal life saver. Very highly recommended.

RD

Rob D.

Amazing, did a really great job and listened to every request, we needed some change in order to fit it to our specific website and he provided real fast and in very high quality.

EQ

Eden Q.

Our task was supposed to be relatively straightforward, but the software we were working with didn't allow for access to the code that would have made the task as easy as we thought.

AM

Aaron M.

Contact

Let's Build Something.
I Reply Within 24 Hours.

Describe your project, requirements, or the problem you need solved. I will respond with a clear plan and a fixed-price estimate. No obligation.